We support global shipments.
We offer FedEx,DHL,UPS and EMS .
Postage depends on order quantity and region.
We cover duties and taxes for all shipments purchased.
How long will delivery take?
– Orders are dispatched within
3-5 business days.
– Delivery times range from 3-10 business days depending on the destination.
| Destination | FedEx/DHL/UPS(Faster) | EMS(Cheaper) |
| United States | 3-5 business days | 20-40 business days |
| Australia/New Zealand | 5-8 business days | 20-40 business days |
| Europe (excl. UK) | 4-8 business days | 20-40 business days |
| UK | 4-9 business days | 20-40 business days |
| Hong Kong** | 3-7 business days | 7-10 business days |
| Singapore | 5-6 business days | 20-40 business days |
| All Others | 4-6 business days | 20-40 business days |
– All shipments have tracking numbers. We will send you a tracking number by Email when your parcel leaves the warehouse.
* The coronavirus pandemic has disrupted many flight routes, and our couriers may be delayed in delivering your parcel — we are sorry. Please note that we cannot guarantee shipping times (even if you upgrade to express shipping) as we cannot predict service disruptions.
Please note:
Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
Returns
What’s your return policy?
If you’re not happy for any reason, you may return items within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. Customized products and products marked “Final sale” on the respective product page are not eligible for return.
All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.
Return postage shall be negotiated according to the actual situation.
Please note: For products that are not quality problems but require return, the postage shall be borne by the buyer!
Exchanges
What’s your exchange policy?
We don’t have a formal exchange program. If you’d like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you’d like to receive in exchange.